RAPITRA, in compliance with Law 1581 of 2012, Decree 1377 of 2013, and other related regulations on personal data protection in Colombia, informs users of this website that:

Personal data collected through our forms, customer service channels, and other electronic means will be processed in accordance with our Personal Data Processing Policy, available on this website.

The information will be used for legitimate purposes related to administrative, commercial, customer service, marketing, communications, and other activities inherent to our operations.

As the data subject, you have the right to:

• Know, update, and rectify your personal data.
• Request proof of the authorization granted.
• Be informed about how your data has been used.
• File complaints with the Superintendence of Industry and Commerce (SIC) for regulatory violations.
• Revoke authorization and/or request the deletion of your data when constitutional and legal principles, rights, and guarantees are not respected.

RAPITRA guarantees the security and confidentiality of information by adopting necessary technical, human, and administrative measures to prevent alteration, loss, consultation, unauthorized use, or access.